Frequently Asked Questions
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
Are there any exchange rates?
All of our transactions are in US Dollar. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit cards, PayPal and Kalrana payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
To change or cancel an order, please send an email to firstname.lastname@example.org immediately. Once an order has been processed and/or shipped, cancellation is not possible. In the event of a successful cancellation, a $0.5 fee will be charged to cover restocking fees and credit card refund charges.
Please note that any cancellation made after an order has been placed will incur a $0.5 fee, regardless of the time elapsed since the order was placed, due to the merchant processor/credit card charges for cancellations. Orders that have been packed or shipped cannot be cancelled.
We reserve the right to accept or decline any order, or any portion thereof, at any time, even after the customer receives an order confirmation or after credit card authorization. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
If you wish to modify the shipping address for your order, please contact us immediately at email@example.com. However, if your order has already been processed and/or shipped, we will be unable to make any changes.
When will my order arrive?
Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If any items are missing from your order, please get in touch with us right away.
When will my order be processed?
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Will I be charged with customs and taxes?
The prices listed on our website are tax-free in US Dollars. However, it is possible that you may be required to pay for duties and taxes upon receiving your order.
Your local customs office will determine any import taxes, duties, and other related customs fees that may be levied upon the arrival of your order to its final destination.
It is your responsibility to pay these charges and taxes, and we will not cover them. We are not responsible for any delays that may be caused by the customs department in your country. For more information regarding the charges, please reach out to your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
To view our Returns Policy and a list of final sale items, please refer to the appropriate section. All returns must be in their original condition, with the packaging undamaged and intact.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.